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case western reserve university

TELEPHONE SERVICES

 

Telephone Line Features for Centrex Phones

 
Call Forward Variable
forward # + 2 + wait for tone + dial number to forward to + hang up
cancel and receive your calls # + 3 + hang up

Call Hold
put someone on hold Tap or Flash + * + 2
resume conversation Tap or Flash

Call Pickup
pick up a call for another extension * + 1

Call Transfer
transfer a call Tap or Flash + tone + dial number to transfer to + hang up
cancel transfer Tap or Flash twice

Call Waiting
When line is occupied, a tone will signal an incoming call.
If the line has Call Hold
pick up second call Tap or Flash + * + 2
resume original conversation Tap or Flash + * + 2 again
 
If the line does not have Call Hold
pick up second call Tap or Flash
resume original conversation Tap or Flash again
 
cancel call waiting for one call * + 3 immediately before dialing

Caller ID Blocking
block for one call * + 67 + tone + dial telephone number

Caller ID Unblocking
unblock for one call * + 82 + tone + dial telephone number

Last Number Redial
redial number last dialed # + #

Speed Calling
program # + 4 + digit + tone + phone-number-to-remember + #
speed call * + digit + # (the "#" speeds the call and is optional)
The following digits may be programmed 6, 7, 8, 9

Station Controlled Conference (Conference 6)
  1. Dial * 4 to acquire a conference bridge.
  2. After receiving a dial tone, dial the first party and wait for the party to answer.
  3. Hit Tap or Flash.
  4. Dial * 4 to add the party to the conference.
  5. To add additional parties to the conference call, hit Tap or Flash and repeat steps 2-4.
  6. Hang up to exit the conference. The conference remains in effect as long as at least one of the conferees is a Case Centrex station.
Notes
  • If a called party does not answer in step 2, hit Tap or Flash and dial * 5 to drop the party, then * 4 to return to the conference.
  • While a Case Centrex station is in a conference, it may not use the Conference or Call Waiting features.
Three-Way and Conference Calling
Begin a new conversation Establish 1st conversation + Tap or Flash + wait for tone + dial 3rd party + Tap or Flash