CASE TELEPHONE SERVICES

You must complete a "CASEvideo Cable Television Service Agreement" form, which you can get in the Telephone Services Office or you may print one out and send it in.

If you are a CIM, CIA, ELS, or Conference student, you may register for CASEvideo. You must complete a "CASEvideo Cable Television Service Agreement" form, which you can get in the Telephone Services Office or you may print one out and send it in.

Stop by the Telephone Services Office to cancel your services.

1. Your service may be temporarily interrupted. If this is the case, ask others in your residence hall if they are experiencing the same problems. If they are, there is a service interruption and service will be restored as soon as possible.
2. Make sure the TV is plugged in and turned on.
3. If you have a cable converter box, make sure it is plugged in and turned on.
4. Ensure that all cables are securely and correctly attached to the faceplate, TV, VCR and/or converter box.
5. You may be connected to the wrong faceplate. Only one faceplate per room is active for CASEvideo. Try connecting to the other faceplate.
6. Your coaxial cable may be damaged. Try using another cable.
7. If you are still having problems after following the steps above, call Telephone Services. There may be a problem with your CASEvideo account.

If you have a picture, but it is snowy, grainy, or you see lines in the picture, follow these steps to help determine the cause of the reception problem.

1. If you have a cable converter box, make sure it is plugged in and turned on.
2. Ensure that all cables are securely and correctly attached to the faceplate, TV, VCR and/or converter box.
3. If you have a cable ready TV, make sure the TV tuner is set to CATV.
4. If you have a VCR and it is on, make sure that the TV/VCR switch is set to TV. The tuner in the VCR will sometimes interfere with the reception.
5. Ensure that there are no appliances operating either in your room or the next room which might be causing interference (i.e. hair dryers, mixers, computers, etc.)
6. Check your television set's fine tuning:
   1. Select one channel for reference; channel 3 is a good example.
   2. Disengage the AFT (automatic fine tuning) or AFC (automatic frequency control), if your television has one.
   3. Use the TV set's manual fine tuning control. Take the picture out of focus, then bring it back into focus.
   4. Re-engage the AFT or AFC button.
7. If you are still having problems after following the steps above, call the Help Desk at 368-HELP to arrange a service call.

Your cable television service may be interrupted by power outages; service will usually return as soon as power is restored. At times, FCC testing, routine maintenance, and system equipment upgrades will require temporary interruption of cable reception.

If you lose your cable reception, check with others in your residence hall to see if they are also experiencing problems. If more than one room does not have cable TV service, report the problem to the Help Desk (368-HELP). If you are the only person without cable TV service, follow the steps in the previous section which address Reception Problems.

You may need to configure each channel to be activated on your particular TV. On some TVs there is an "Auto Programming" feature which will cycle up to channel 99, activating whatever channels it can. If not on the TV, this feature may be located on the remote. See your manufacturer's manual for details.

1. Your TV is still set to antenna and needs to be changed to CATV. Check for a button or switch on the back of the TV and change it from ANT to CATV or make this change using the on-screen programming feature if your TV has one.
2. If you have a non-cable-ready TV, and you are using a balun to connect from your TV to the faceplate, you can only view VHF channels up to 13. You can solve this problem by using a channel converter box.

If you have selected the Entertainment and/or HBO packages, your CASEvideo charges will appear on your monthly CASEphone statement. If you receive your bill electronically, you can view your bill on your monitor or print it to your printer. Whether you receive your bill electronically or by mail, you must mail your payment, via check or money order only to the P.O. Box address noted on the bill. Do not send payments to the Telephone Services Office. Do not send cash. Make sure your account number (or social security number) is written somewhere on the check or money order. Allow an appropriate 5 - 7 business days for the payment to be posted to your account.

Stop by the Telephone Services Office and pick up an Authorization Agreement for Automatic Payment form. Bring a voided check with you to attach to this form. You may also print out an Automatic Withdrawal Agreement and send it in. Money is withdrawn from bank accounts on the due date and is posted to individual accounts on the due date (unless the due date is a Saturday, then the bank transactions are completed on the following Monday and posted at that time). Please note that if you register for Automatic Withdrawal and e-mail billing, you will receive $1.00 per month off your Telephone Services bill. This is in addition to waiving the monthly $1.00 account fee for selecting e-mail billing.

Come to the Telephone Services Office.