Case Western Reserve University

Topics:
Receive Your Messages Send a Message Change Your Greeting Header Change Personal Options Call Handling And Outgoing Mail At Any Time

To Access your Voice Mailbox
From your phone:

From the web:

Note: The first time you use Voice Mail you should record your name and greeting, and change your password.

To Receive Your Messages	press 1 then
listen to the message	press 1
during message playback
play message	press 1
increase volume	press 2
delete message	press 3
slow the message down	press 4
decrease volume	press 5
speed the message up	press 6
rewind the message	press 7
pause the message	press 8
fast forward the message	press 9
stop message	press #
save the message	press 2
delete the message	press 3
move to next message	press #
reply to the message	press 4
forward the message	press 5
hear when the message was sent	press 8

To Send a Message	press 2 then
dial by mailbox number	enter mailbox number + # + record message + #
dial by name	press #
send message	press 2
replay the message before sending	press 1
record message again	press 4
change addressee	press 5
add comment	press 6
change message attributes	press 8
cancel message	press 7

To Change Your Greeting Header	press 3 then
record the greeting header	press 4
listen to the greeting header	press 1
delete the greeting header	press 3
listen to currently active greeting header	press 9
return to previous function	press 7

To Change Personal Options	press 4 then
Select a greeting	press 1 then
greeting 1	press 1
greeting 2	press 2
greeting 3	press 3
greeting 4	press 4
greeting 5	press 5
announcement only (extended absence)	press 6
return	press 7
system greeting	press 8
system announcement (extended absence)	press 9
Work with greeting	press 2 then
greeting 1	press 1
greeting 2	press 2
greeting 3	press 3
greeting 4	press 4
greeting 5	press 5
announcement only	press 6
return	press 7
busy greeting	press 8
hear selected greeting	press 9
Select distribution lists	press 3 then
review list	press 1
create list	press 2
delete list	press 3
work with list	press 4 then
review members	press 1
add member	press 2
delete member	press 3
Record your audio name	press 4 then
play current name	press 1
delete current name	press 3
record name	press 4
return	press 7
Change your password	press 5
Notification schedules	press 6 then
schedule status	press 1
create schedule	press 2
work with schedule	press 4 then
play schedule	press 1
update schedule	press 2 then
main number	press 1
backup number	press 2
start time	press 3
stop time	press 4
notification level	press 5
days	press 6
return	press 7
deactivate schedule	press 3
activate schedule	press 4
notification on/off	press 5
Cancel	press 7
Switch between standard and expert prompt	press 9

For Call Handling and Outgoing Mail	press 5 then
Assistant number	press 2 then
check	press 1
set	press 2
delete/cancel	press 3
Work with outgoing mail	press 4 then
listen to message	press 1
delete outgoing message	press 2
listen to header information	press 8
next outgoing message	press #
Return to start	press 7

For a complete guide to the voicemail system, consult the DirectTalkMail User's Guide: http://cnswww.cns.case.edu/phone/vm/

CASE TELEPHONE SERVICES